Cancellation & Missed Appointment Policy

If you need to move or cancel your appointment, we are happy to do so as long as 48 hours’ notice is provided, this allows the team to make alternative arrangements for the surgery and those patients who require appointments. Cancellations should be made by telephone or email.

Kindly be advised that if you are unable to provide 48 hours’ notice, or failure to present for a scheduled appointment will result in a ‘cancelled or late payment fee’. In most cases the deposit taken will go towards the overheads still incurred by the surgery and team.

*If your appointment is 1 hour or longer there will be a minimum charge of, £67.50 per hour missed. If the deposit you have paid exceeds this amount it will be deducted. If the deposit you have paid is lower than this amount you will be required to pay the difference. *

The fee is usually based on the length of the appointment and is at the discretion of Smile Rooms.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their dental care.

We understand that cancellations are sometimes unavoidable due to illness or emergencies, and we will take account of all valid circumstances. In the case of extenuating circumstance, a patient may appeal the cancellation charge by contacting our Practice Manager, Emily: officemk@smilerooms.co.uk